Steven Andrews
Twenty years shaping IT products and managed services - from hands-on systems work to service strategy. I bridge technology, people and commercial reality to deliver outcomes that last.
Core Expertise
Service Portfolio Management
Defining and governing the entire service portfolio and managed offerings aligned to customer needs and business value. Expertise in best practice and continual service improvement.
Product Ownership
Certified Scrum Professional Product Owner. Shaping service and product vision, translating strategies into deliverables and meaningful work packages.
Business Change
Enterprise organisation transformation programmes, new tooling delivery, workshop facilitation and process re-engineering across complex organisations.
Commercial & Pricing
Building IT MSP commercial models, including cost and pricing strategies, framework listings and commercial change functions — from financial provisioning to bid responses.
Order-to-Cash Operations
End-to-end O2C operations and platform management, ERP / CRM integrations and SaaS catalogue development at global scale.
Service Innovation & Design
Designing outcome-led services from concept through launch. Blending customer insight, commercial modelling and operational feasibility to create scalable, differentiated offerings.
Career Journey
Certifications
Let's talk.
Interested in working together or want to find out more about my work? Reach out via LinkedIn.
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